Describes what is customary in the market for sales and customer support.
Last Published: 2/14/2019

Support: Swiss commercial customers expect to be able to pick up the phone, talk to the dealer, and have replacement parts or service work immediately available.  U.S. exporters should appoint distributors based on language region, as customers expect customer support in the local language (German, French, or Italian). 

Warranty: equivalent to the EU’s warranty specific regulation, Switzerland requires a minimum warranty of two years (CO, Art 210).
Data privacy: as data privacy has become more important for commercial clients and consumers, Switzerland is currently adapting its privacy laws to remain equivalent with EU data privacy standards.
 

Prepared by the International Trade Administration. With its network of more than 100 offices across the United States and in more than 75 markets, the International Trade Administration of the U.S. Department of Commerce utilizes its global presence and international marketing expertise to help U.S. companies sell their products and services worldwide. Locate the trade specialist in the U.S. nearest you by visiting http://export.gov/usoffices.