Describes what is customary in the market for sales and customer support.
Last Published: 8/5/2019

After-sale maintenance is top priority for any sale to succeed in Eswatini.  Emaswati are hesitant to buy products that cannot be serviced in Eswatini, and U.S. exporters should make provisions for in-country service to promote sales.  For example, although GKoE agencies may be willing to wait up to two weeks for automobile service in South Africa, private individuals will not tolerate the inconvenience. 
Like western consumers, many Emaswati will demand same-day or overnight service on their vehicles.
 

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