Describes what is customary in the market for sales and customer support.
Last Published: 11/20/2019

The quality and level of customer support and service is evolving and improving at a rapid rate.  In many sectors, low cost local labor allows for a level of service that would be prohibitive in more developed overseas markets.  This is especially true in the urban centers and tourist areas of the east and north coasts.  While U.S. exporters should be prepared to provide customer and after-sales support, there may be an opportunity to apply the advanced customer support techniques developed in their home markets.   

Dominican workers are well disposed towards and enjoy a good reputation for customer service, which in part explains the country’s success in tourism and, more recently, in operating international call centers.
 

Prepared by our U.S. Embassies abroad. With its network of 108 offices across the United States and in more than 75 countries, the U.S. Commercial Service of the U.S. Department of Commerce utilizes its global presence and international marketing expertise to help U.S. companies sell their products and services worldwide. Locate the U.S. Commercial Service trade specialist in the U.S. nearest you by visiting http://export.gov/usoffices.