Describes what is customary in the market for sales and customer support.
Last Published: 9/27/2016

  • After-sales Service:  The availability of adequate service and support frequently makes the difference in purchasing decisions by more discerning customers in The Bahamas.  One of the benefits of using an Agent/Distributor is the ability to provide after-sales and customer support to local consumers.  In some instances, companies have established a customer support help desk to handle customer queries. 

  • Extended Warranty: It is not uncommon for U.S companies to extend warranty coverage in The Bahamas and have local agents provide after sales support.

  • Repairs/parts: Some representatives of U.S. companies have expressed concern with the difficulty of getting equipment repairs done quickly as most replacement parts must be shipped.

Prepared by our U.S. Embassies abroad. With its network of 108 offices across the United States and in more than 75 countries, the U.S. Commercial Service of the U.S. Department of Commerce utilizes its global presence and international marketing expertise to help U.S. companies sell their products and services worldwide. Locate the U.S. Commercial Service trade specialist in the U.S. nearest you by visiting http://export.gov/usoffices.