Slovenia - Sales Service/Customer SupportSlovenia - Sales Service
Customer support, sales service, and post-sale services are relatively recent innovations in Slovenia and remain poorly developed. The EU has launched a number of initiatives to harmonize national legislation to address consumer frustration over sales service and support, including product labeling, language usage, legal guarantees, and liability. Suppliers inside and outside the EU should remain aware of existing and pending legislation affecting sales, service, and customer support.
Per the EU’s Product Liability Directive, producers of goods are liable for damages resulting from product defects. Victims of such damages must prove both the existence of the defect as well as the causal link between the defect and any bodily or material injury. The manufacturer’s liability may be reduced in cases of negligence on the part of the victim. Find additional information on EU product liability regulations.
The European Commision’s Directive on the Sale of Consumer Goods and Associated Guarantees requires professional sellers to provide a minimum two-year warranty on all consumer goods sold to consumers, as defined by the Directive. Remedies available to consumers for noncompliance include:
• Repair of the good(s) in question;
• Replacement of the good(s);
• Price reduction;
• Recission of the sales contract.
Prepared by our U.S. Embassies abroad. With its network of 108 offices across the United States and in more than 75 countries, the U.S. Commercial Service of the U.S. Department of Commerce utilizes its global presence and international marketing expertise to help U.S. companies sell their products and services worldwide. Locate the U.S. Commercial Service trade specialist in the U.S. nearest you by visiting http://export.gov/usoffices.
Per the EU’s Product Liability Directive, producers of goods are liable for damages resulting from product defects. Victims of such damages must prove both the existence of the defect as well as the causal link between the defect and any bodily or material injury. The manufacturer’s liability may be reduced in cases of negligence on the part of the victim. Find additional information on EU product liability regulations.
The European Commision’s Directive on the Sale of Consumer Goods and Associated Guarantees requires professional sellers to provide a minimum two-year warranty on all consumer goods sold to consumers, as defined by the Directive. Remedies available to consumers for noncompliance include:
• Repair of the good(s) in question;
• Replacement of the good(s);
• Price reduction;
• Recission of the sales contract.
Prepared by our U.S. Embassies abroad. With its network of 108 offices across the United States and in more than 75 countries, the U.S. Commercial Service of the U.S. Department of Commerce utilizes its global presence and international marketing expertise to help U.S. companies sell their products and services worldwide. Locate the U.S. Commercial Service trade specialist in the U.S. nearest you by visiting http://export.gov/usoffices.