Describes what is customary in the market for sales and customer support.
Last Published: 8/16/2019

Dutch consumers expect well-designed, high-quality products, with efficient after-sales service.  An effective servicing system should be incorporated into distribution plans.

U.S. exporters should commit to investing extra time and money to develop a relationship with their company’s local representative by visiting sales personnel or company technicians to help solve initial problems.   Having local representatives regularly submit sales reports can help with analyzing sales results and identifying potential problems.
 

Prepared by our U.S. Embassies abroad. With its network of 108 offices across the United States and in more than 75 countries, the U.S. Commercial Service of the U.S. Department of Commerce utilizes its global presence and international marketing expertise to help U.S. companies sell their products and services worldwide. Locate the U.S. Commercial Service trade specialist in the U.S. nearest you by visiting http://export.gov/usoffices.