Describes what is customary in the market for sales and customer support.
Last Published: 7/20/2017

Local sales agents and distributors tend to be the only entities offering after sale customer service.  Independent local firms offering after-sales service and/or spare parts are generally unreliable or unavailable.

Developing a strong customer base relies on the quality of the product but also the after-sale service.  Congolese consumers are becoming increasingly demanding about the quality of service and support they receive; a US firm intending to sell consumer goods in the DRC should consider developing or contracting with local after-market sales businesses the DRC.         
 

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