Includes information on acceptable business etiquette, dress, business cards, gifts, etc.
Last Published: 7/24/2017

Protocol: Congolese are generally open and accommodating in both personal and business dealings.  However, protocol remains important in business meetings and transactions, particularly with government officials. Common sense, courtesy, and European traditions of social etiquette apply.  Hands are shaken with men and women on encounter and departure.  Do not use first names until invited to do so. “Monsieur,” “Madame,” and “Mademoiselle” are the usual forms of address.  Senior government officials should be addressed with the appropriate formal title (such as Excellency or Mr. Minister).  French is the language of business in the DRC; almost all meetings will be conducted in French.  Requests for meetings, particularly with government officials, should be sent by formal written request.

Time: It is the rare business trip to DRC that sticks to its schedule.  Most require more time, patience, and meetings than in the United States.  In scheduling appointments, allow extra time and resources to establish a date and time.  Be prepared for delays or cancellations on short notice, particularly meetings with government officials, with the length of delay increasing proportionally to the official’s position.  The private sector tends to be slightly more punctual.  Lunches generally run two hours, dinners begin at eight or nine, and nightclubs operate from midnight to dawn.  Reconfirm appointments one day in advance.

Attire: Business attire or tenue de ville is appropriate for business meetings with private sector or government officials, and is also recommended for most dinner engagements, unless more casual dress décontractée is explicitly indicated.  Bring casual wear for club or outdoor functions and an umbrella during the rainy season, which is usually October through April.  Given the heat and humidity, natural fibers provide the most comfort.  Laundry and dry cleaning is available at major hotels and several small outlets.
 

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