Describes what is customary in the market for sales and customer support.
Last Published: 2/28/2019

In most cases Latvian consumers expect customer service and support within the country (or at least nearby).  In retail-oriented sectors, round-the-clock customer support and guaranteed spare parts delivery within 24 hours is preferred. According to Latvian law, merchandise must have a warranty for a 24-month period beginning from the moment of purchase.

Latvian law guarantees consumers certain rights.  Consumer claims are submitted to the Consumer Rights Protection Center.
 

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