Describes what is customary in the market for sales and customer support.
Last Published: 2/17/2019

Multinational exporters report it is challenging to sell equipment, whether industrial or durable consumer goods, without offering sales support, spare parts, or service.  It is therefore important that prospective agents or distributors either provide this support or be able to contract for it.  Currency controls, import processes, and port congestion often delay shipments, so local firms try to maintain an adequate stock of spare parts.
 

Prepared by our U.S. Embassies abroad. With its network of 108 offices across the United States and in more than 75 countries, the U.S. Commercial Service of the U.S. Department of Commerce utilizes its global presence and international marketing expertise to help U.S. companies sell their products and services worldwide. Locate the U.S. Commercial Service trade specialist in the U.S. nearest you by visiting http://export.gov/usoffices.