Venezuela - Sales Service/Customer SupportVenezuela - Sales Service
Multinational exporters report it is challenging to sell equipment, whether industrial or durable consumer goods, without offering sales support, spare parts, or service. It is therefore important that prospective agents or distributors either provide this support or be able to contract for it. Currency controls, import processes, and port congestion often delay shipments, so local firms try to maintain an adequate stock of spare parts.