Describes what is customary in the market for sales and customer support.
Last Published: 8/1/2019

After-sales service and product guarantees are very important for customers, especially for durable products.  Given long shipping times to Nepal, concerns about after-sales service and availability of spare parts affect consumers’ choice of product.  It is therefore advisable to make arrangements with a local agent/distributor for the provision of reliable customer service and support.  Providing local after-sales services is mandatory for any supplies under government procurement.  Foreign companies selling vehicles, high-value machinery items, electrical appliances, and electronics in Nepal generally have arrangements in place for such services with their local agents or distributors.  Often the parent company provides the technical assistance and machinery for such services, while the local company provides the actual services.
 

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