Describes what is customary in the market for sales and customer support.
Last Published: 11/30/2017

Customer support and after-sale service are weaknesses for the vast majority of Moldovan firms.  Despite legislation that protects consumers, stores do not readily accept the return of purchased items by customers.  The situation is somewhat different for big-ticket items that are usually covered by warranty periods.  Firms selling capital equipment or technology should emphasize customer service, product quality, and training for the operation of such equipment and technology.

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