Guatemala - Business TravelGuatemala - Business Customs

Business Customs

Guatemala, with a population of over 15 million, has the largest economy of Central America and is one of the most important U.S. trading partners in the Caribbean Basin Region. Guatemalan business executives and government officials place great importance on personal contacts with suppliers.  U.S. suppliers should be prepared to have a local representative or distributor, and to travel to Guatemala personally.

Travelers are often surprised by the accessibility of key decision-makers and by the frankness of local buyers.

U.S. executives interested in pursuing business in Guatemala should approach local business people in the same manner that they would approach good clients in the United States.  Exporters should be prepared to explain how their products and services can complement existing products and systems.

The dress code for Guatemala City business appointments depends on the type of meetings planned. For meetings in the city executives should use proper business attire but for meetings in factories, farms or plants casual attire is recommended.

Although many Guatemalans in the private sector speak and read English, promotional material should be in Spanish and emphasize U.S. origin. Guatemalans are extremely receptive to technical presentations that are educational rather than sales oriented.

Travel Advisory

The U.S. Embassy in Guatemala provides travel information to U.S. citizens through the Country Information Sheet which is updated annually and can be accessed through www.travel.state.gov.

As of January 10, 2018, Guatemala has a Level 3 Travel Advisory in effect for reconsideration of travel due to crime.  A description of the Travel Advisory Levels can be found on the Country Information Sheet.  In addition, the U.S. Embassy regularly shares information with U.S. Citizens in Guatemala through messages that can be accessed through the Crime and Public Safety section of the Embassy’s website.

All U.S. citizens traveling to or residing in Guatemala are encouraged to register with the Embassy through the online Smart Traveler Enrollment Program (STEP).

Visa Requirements

U.S. Citizens do not need to obtain a visa before traveling to Guatemala. Upon entry into Guatemala, visitors are normally granted a temporary stay of 90 days.

Those who wish to remain longer will need to apply to extend their visa with Guatemalan immigration authorities within 90 days of their arrival in Guatemala.

Information about applying for permanent residency or extending a visa in Guatemala can be found at: http://igm.gob.gt/
U.S. Companies that require travel of foreign businesspersons to the United States should be advised that each traveler will need to apply and qualify separately for a Non-Immigrant Visa.  Visa applicants should go to the following links:

• State Department Visa Website: travel.state.gov/visa/

• U.S. Embassy Guatemala Nonimmigrant Visa Services:  Nonimmigrant Visas | Embassy of the United States Guatemala

Currency

Local currency is the “Quetzal”.  The U.S. Dollar is commonly accepted in tourist transited areas such as artisan markets, certain restaurants and hotels.  There is a broad presence of ATM machines throughout the Capital City, but they become less available as one travels into the country’s rural areas.  In general, the Capital City, and areas where most famous tourist sites are located, well established hotels and restaurants will accept international credit cards.  When traveling to the rural areas or smaller towns in Guatemala, it is a recommended practice to bring local cash to purchase artisan products, or food from smaller local vendors.

Telecommunications/Electronics

Internet access is widely accessible by computers and smartphones. Hotels offer Internet and telephone service and cell phone systems can be used throughout most of Guatemala. Cell phones must be programmed for roaming in Guatemala; once programmed, calls can be placed to the United States without any problems.  Calls can also be placed through hotel operators or directly with AT&T, MCI, or Sprint calling cards, or collect.  Claro, Telefonica, Tigo, Movistar, and other international companies compete in the market and provide telecommunications services, including Internet.

Transportation

Several airlines offer direct flights to Guatemala from the United States, including American Airlines, Avianca, Delta, United, and Spirit. 
Other airlines operating in Guatemala include COPA, Interjet, Aeromexico, Iberia and Volaris. There are direct flights between Guatemala and Atlanta, Chicago, Dallas, Ft. Lauderdale, Houston, Los Angeles, Miami, Washington, Newark, New York and Orlando.

Transportation between the airport and hotels is available by hotel shuttle or taxi. Several rental car companies are represented at Guatemala City’s airport.  However, traffic is often very heavy and chaotic.  Additionally, Guatemala has one of the highest rates of crime in Latin America; therefore, it is recommended that travelers take taxis from the major hotels, or dispatch taxis such as Taxis Amarillos (yellow cabs). Reservations can be made at (502) 2470-1515. (Agents speak only Spanish.) Uber is also authorized.   Public bus transportation is unsafe and is not recommended.  Visitors should only travel between cities during daylight hours and we recommend contacting the Guatemalan Protection of Tourist Office at (502) 2421-2810 for updates on safety issues and possible security escorts for specific routes.

Language

While there are over 22 languages in use in Guatemala, Spanish is the official language.  Many firms are accustomed to working in English; however, correspondence should be in Spanish.  Catalogs and technical literature should be provided with a careful translation.

Health

Medical Facilities and Health Information:  A full range of medical care is available in Guatemala City, but medical care outside the capital is limited.  Guatemala’s public hospitals frequently experience serious shortages of basic medicines and equipment. Care in private hospitals is generally adequate for most common illnesses and injuries, and many of the medical specialists staffing them are U.S.-trained and certified.

Food:  Most well-known restaurants in Guatemala serve safe food and beverages. As in any part of the world, common sense should prevail.  Hot food should be eaten hot, and cold food should be cold.  Meat should be well cooked.

Drink:  Bottled drinks are considered safe. Tap water is generally not potable. Commercially available water bottled in Guatemala at the Salvavidas plant has been judged safe for consumption.  Be sure the heat-molded seal on the bottleneck has not been broken.  All reputable restaurants in Guatemala use commercially-produced ice that is safe for consumption.  Contrary to notices occasionally posted in some hotels, water from faucets and other non-bottled sources should not be considered safe to drink.

Information on vaccinations and other health precautions, such as insect bite protection, may be obtained from the Centers of Disease Control and Prevention’s (CDC) by calling 1-800-232-4636 or visiting CDC’s Internet site at www.cdc.gov/travel/.  For information about outbreaks of infectious diseases abroad and additional health information for travelers, consult the site of the World Health Organization at www.who.int/en.

Medical Insurance: The Department of State strongly urges Americans to consult with their health insurance company prior to traveling abroad to confirm whether their policy applies overseas and whether it will cover emergency expenses such as medical evacuations.  Many hospitals in Guatemala require payment prior to treating patients, even if personal insurance will cover the treatment.  Hospitals do not typically enter into payment plan agreements. Travelers should be aware that they may have to pay in advance and seek reimbursement.

Local Time, Business Hours and Holidays

The time in Guatemala is one hour behind Eastern Standard Time.  For example:

Guatemala:          2:00 p.m.               Chicago:                2:00 p.m.               Miami:                   3:00 p.m.
This difference changes to 2 hours during Daylight Savings Time.

The United States Embassy in Guatemala will remain closed for the following dates, in observance of American and/or Guatemalan Holidays:

Temporary Entry of Materials or Personal Belongings

The temporary entry of materials and belongings for personal use while in Guatemala (such as camera equipment, cellular telephones, laptop computers) is generally not a problem.  Larger quantities of products and display systems for participation in trade events or tools and equipment for projects should be imported temporarily with the assistance of a customs broker, or with the help of the particular event organizer.

Donations:
Generous donations are often delayed in customs or prevented from entering the country due to missing paperwork. At times, medicines, equipment, food, clothing and organs for transplants are lost because they lack the proper registration.

The U.S. Foreign Commercial Service recommends that donors communicate with the local importers or recipients of goods well in advance of the date to ship donations.

Some products might take up to 10 months to receive a proper import permit; therefore the U.S. Foreign Commercial Service recommends reaching out to the following institutions to obtain advanced understanding of how to import donated goods:

• SAT (Customs)
Customs Management Unit, SAT
Website:                https://portal.sat.gob.gt/portal/gobierno-abierto/  
Telephone:            (502) 23297070 ext.:  3301 y 3302

Ministry of Health (Website: www.mspas.gob.gt)

1. Pharmaceutical, Cosmetic and Medical Devices Unit
Website:                http://medicamentos.mspas.gob.gt/
Address:                3 Calle Final 2-10, Zona 15
                                Colonia Valles de Vista Hermosa
                                01015 Guatemala
Telephone:            (502) 2502-2503

2.  Regulation and Control of Food Products Unit
http://www.mspas.gob.gt/index.php/servicios
Address:                5ª Avenida 13-27, Zona 9 (Only paperwork submission)
E-mail:                   consultasdrca@gmail.com
Telephone:            (502) 2502-25022

3. Ministry of Agriculture
Website:                http://web.maga.gob.gt/  
Tel:                         (502) 2413-7000
Single Imports Window

Travel Related Web Resources

U.S. Department of State Country Specific Information Sheet: travel.state.gov/content/passports/english/country/guatemala.htmlState Department Visa Information:  travel.state.gov/visa/visa_1750.htmlU.S. Bureau of Consular Affairs Travel Information:  travel.state.gov
Visa Information from the U.S. Embassy in Guatemala: guatemala.usembassy.gov/non-immigrant_visas.html
World Health Organization:  www.who.int/en
Guatemalan Ministry of Foreign Affairs (in Spanish):  www.minex.gob.gt
Travel, Immigration, and Customs Information:  https://www.cbp.gov/travel/international-visitors/know-before-you-visit
U.S. Embassy in Guatemala: gt.usembassy.gov
INGUAT -Guatemalan Institute of Tourism: http://www.inguat.gob.gt