Describes what is customary in the market for sales and customer support.
Last Published: 3/26/2019

After-sales support and services is essential for U.S. marketing success in Côte d‘Ivoire.  Support is especially critical and expected for high-tech or heavy industrial equipment such as computer hardware and software, telecommunications and networking equipment, photocopiers, vehicles and construction equipment, and air conditioning/refrigeration units.  Successful U.S. companies include service packages in the final agreement.  French language service manuals, frequent personnel training, and a reasonable inventory of spare parts are also crucial.  U.S. businesses should consider having a plan for technology transfer, capacity building and training of personnel.

Prepared by our U.S. Embassies abroad. With its network of 108 offices across the United States and in more than 75 countries, the U.S. Commercial Service of the U.S. Department of Commerce utilizes its global presence and international marketing expertise to help U.S. companies sell their products and services worldwide. Locate the U.S. Commercial Service trade specialist in the U.S. nearest you by visiting http://export.gov/usoffices.